IP PBX Phone System in Kenya
The rapid development in the telecommunications industry has seen the advancement of the feature-rich IP PBX phone system in Kenya. As experienced telephone systems installer in Kenya, we assist our clients to maximize the full benefit of installing an IP PBX system. To start with, a PBX system is a telecommunication device whose work enables communication between a company and its clients. A complete IP telephony infrastructure consists of the VoIP PBX system, VoIP gateways and IP desktop phones. A VoIP software or softphone can be particularly when the telephony system has integrated call center system. With the right structured cabling, the IP desktop phones and computers can share the same local area networking infrastructure.
The standard PBX systems feature basic telephony functionalities such as call dialing, call transfer, music on hold. Basically, all standard PABX systems had the capability of receiving incoming calls as well as placing outgoing calls.
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The mid-range PBX systems came with great improvements incorporating innovative functionalities such as call queue management. And caller ID display, and Interactive voice response (IVR). Additionally, calls can be recorded. The IP telephony system of today has incorporated so many advanced call management features. These features include remote extensions, call center system functionalities, integration with customer relationship management (CRM) application.
In as much as the functional capabilities of a PBX system have greatly increased, the device has remained true to its original purposes. It serves as the main bridge between telephone extensions/ caller agents and the gateway/ calling trunks. The telephone extensions can be anything from analog desktop phones to IP phones and Softphones.
The PBX system
As a matter of fact, the IP PBX phone system is a simple office telephone system suitable for small businesses in Kenya. The telephone system offers basic telephony features such as call dialing, call transfer, music on hold. When the PABX system is fully set up, one telephone extension will be designated as the receptionist phone. Therefore, all callers will be directed through the receptionist extension.
Thus, when a business client makes a call, the call will be received at the receptionist extension. Thereafter, the receptionist will be able to transfer the call to the extension number of the staff the caller asked to speak to. In this setup, it is the receptionist who is allowed to make outgoing calls. However, a reconfiguration of the PABX system can be done to enable all other telephone extension users to make outgoing calls.
Assigning the main telephone extension with the right to make outgoing calls has the single most benefit of controlling resource utilization. In spite of the inconveniences caused to other office telephone users, the company will most likely curtail misuse of the telephone. Because the employees might telephone resources for making personal calls.
The VoIP PBX system
At any rate, the VoIP PBX system is a more advanced telephony system incorporating advanced call management features. To begin with, VoIP is an IP-based telephony infrastructure that enables clients to make and receive calls from SIP-enabled phones or softphone applications. Secondly, businesses can now enjoy all the benefits of a unified communications platform.
By installing a VoIP PBX system, organizations will be able to increase mobility, lower costs of calling among other innovative VoIP phone features. Some of the most outstanding PBX features include the IVR (interactive voice response), extension mobility, concurrent calls, ring group calls, and multiple call trunks. Other features include call recording, text messaging, presence, video calls, and unified communications.
Be that as it may, office telephone systems have come a long way. The telephone operator was tasked with rerouting incoming calls depending on caller requirements. Then came the PBX system which allows calls to be routed automatically based on the configuration settings in place. Generally, the PABX system came with very limited call management features. As such businesses were forced to rely on the traditional telephone lines.
Today, IP PBX systems are designed with an inbuilt IVR system. The IVR enables a caller to reach a particular telephone extension without any human intervention. Advanced automation of the telephony system has led to improved business efficiency even as the cost of operation is going down.
Buying an IP PBX phone system
Acquiring an efficient business telephone system is a very delicate exercise. This is because installing an office telephone system tends to be a long-term undertaking. The situation is true in every situation. Whether thinking of setting up a new office phone system or just planning of upgrading the existing office telephone. In any case, it is very critical that you get it right from the very start.
Hence, the best PBX phone system will be the one that can meet the telephony requirement as well as giving room for future expansion. That is, to scale it as the organizational needs advance. Additionally, you need to purchase a business telephone system that is affordable, easy to set up, and maintain. Most importantly, hiring the right telecommunications contractor company will make the entire process less complicated.
In summary, when planning to install a telephony system, these are some of the questions that you can ask.
- Does the IP PBX phone system support all the call management features required by our business?
- In terms of the total cost of ownership, is the cost proposal of the best PBX price?
- For future expansion, can the PBX phone system be scaled to accommodate new requirements?
- Can the PBX be deployed on-premise or is it cloud-based PBX?
- Can the PBX support remote working or extension mobility?
- In terms of technology, is it an analog PABX system or an IP PBX system?
- Can the PBX be integrated with third-party applications such as the CRM or Hotel management system?
- What is the service level agreement when it comes to PBX support?
When the above questions are answered satisfactorily, the telephony solution proposed will most likely meet your organizational needs. Most importantly, contact us today for a telephony solution design from our resident telecommunications engineer.
